Frequently Asked Questions

Everything you need to know about your SPARROWS order

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary based on location but generally range from 7-14 business days.

What is your return policy for professional gear?

We offer a 30-day return policy for unused items in their original packaging. For hygiene and safety reasons, tools that have been used or show signs of wear cannot be returned.

Do you offer discreet shipping?

Yes, all SPARROWS orders are shipped in plain, unmarked packaging to ensure your privacy and security.

What materials are used in SPARROWS products?

Our picks are manufactured from high-quality 301 Cold Rolled Stainless Steel, ensuring durability and the perfect amount of feedback for professional use.

Do I need a license to purchase lock picks?

Laws regarding the possession of lock picks vary by jurisdiction. It is the responsibility of the customer to ensure they are in compliance with local, state, and federal laws before purchasing.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.